Privacy Policy

1. Introduction

Upverse AI LLC ("we," "our," or "us") operates the Upverse platform, which provides tech career coaching, interactive AI chatbots, AI-generated behavioral and technical mock interviews, system design preparation, and resume analysis tools. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, login credentials or third-party sign-in)
• Profile information (nickname, career goals, preferences)
• User inputs (mock interview responses, system design interactions, chatbot queries)
• Content submitted for AI processing, including voice/audio recordings, interview transcripts, uploaded resumes, chatbot conversations, and system design documents

2.2 Technical Information

• IP address and device information
• Browser type and operating system
• Usage activity, telemetry logs, and session data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to keep you securely logged in, remember your preferences, and analyze platform traffic to improve user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent (such as using "Do Not Track" signals). However, if you disable cookies, some core features of the Upverse platform (like maintaining an active session) may not function properly.

3. How We Use Your Information

3.1 Service Delivery

• Deliver career coaching, mock interviews, chatbot interactions, and system design preparation
• Provide AI-powered feedback, transcription, and resume analysis
• Maintain accounts and authentication
• Track interview history, progress, and learning outcomes

3.2 Service Improvement and AI Training

• Improve platform performance and user experience
• Analyze usage patterns and feature interaction in aggregated form
• Debug and secure systems

We do not use personally identifiable data to train our AI models. However, we do utilize completely anonymized and de-identified data (with all personal identifiers removed) to improve our algorithms and train our AI models globally, as outlined in our Terms of Service.

3.3 Communication

• Send service notifications and updates
• Respond to user support requests
• Send marketing messages (only with consent)

4. AI Processing and Third-Party Services

We use trusted third-party providers to deliver AI functionality, including OpenAI (https://openai.com), cloud hosting, analytics, and communication services.

• AI systems process user inputs (text and audio) to generate responses and recommendations
• Data is used only to provide requested functionality
• We configure providers to prevent use of customer data for training where supported

5. Information Sharing

We do not sell personal information.

• Trusted service providers under strict data protection agreements
• Other users within the Upverse platform, only if you utilize our Community sharing features
• Legal compliance when required by law
• Business transfers (merger, acquisition, or asset sale)

6. Data Security

• Encryption in transit and at rest (TLS/HTTPS)
• Role-based access controls
• Restricted internal access on a need-to-know basis
• Continuous monitoring and security practices

7. Data Retention

• Account data retained until deletion request
• Interview history, chatbot logs, and system designs retained while account is active
• Voice recordings and audio inputs are retained indefinitely as part of your historical interview logs, until you manually delete the specific session or request complete account deletion.
• Aggregated analytics may be retained indefinitely in de-identified form

8. Your Privacy Rights

8.1 General Rights

• Access and download your data
• Request correction or deletion of your account and history
• Withdraw consent where applicable
• Manage communication preferences

8.2 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request that we delete any of your personal information that we collected from you, subject to certain exceptions. We will not discriminate against you for exercising any of your CCPA rights.

9. International Data Transfers

Upverse AI LLC is based in the United States. If you are accessing our platform from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to this transfer, storage, and processing of your data under United States privacy standards, which may differ from the laws in your country of residence.